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A1 Security
Services Grantham Providing Security for Homes & Businesses Locally & Nationwide Since 1988 |
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Tel: 01476 579797 |
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Frequently Asked Questions | |
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Common Questions Q: Can I set my alarm system at night? A: Yes, your alarm allows for full setting, part setting and night setting. Typically, on a night setting, you are free to move around in some areas of your home such as upstairs whilst the ground floor is alarmed Q: Can I still have an alarm fitted if I have a pet? A: Yes, we can offer Pet friendly sensors for a limited number and size of house pets. Q: How long will it take for an alarm to be installed in my property? A: On average it will take our engineers a day to fully install a standard alarm system Q: Does my alarm system come with a guarantee? A: Yes, your alarm system will come with a full 12 months parts and labour guarantee. After this time we will write to you explaining our maintenance options Q: What are keyholders? A: Keyholders are people who you trust to enter your property if your alarm is activated. Keyholders are used when we cannot contact you direct. Q: What are monitored alarms? A: A monitored alarm connects to an Alarm Receiving Centre (ARC) which is a remote central station manned 24 hours a day 365 days a year, via your telephone line. For instance if the alarm system detects an intrusion, it immediately sends an intruder signal to the ARC via the phone line or mobile radio. Within seconds the ARC is able to verify the alarm signal and decide on an appropriate course of action to alert you or one or more of your nominated key holders and if necessary alert the Police via an agreed communication channel. Q: What happens to my alarm monitoring if my phone line is cut? A: Alarm Monitoring of your premises requires an active phone line. The risk of vulnerable phone line can be overcome by adopting a dual signalling method such as Redcare and DualCom, which uses the GPRS network if the landline fails. Q: Would my wireless internet connection interfere with the wireless alarm? A: Your wireless alarm will utilize a dedicated 868 MHz narrow band radio channel which is exclusive for the security industry and as such is unlikely to receive interference from your wireless internet connection. However, we always fit an ASDL filter when the alarm is monitored or has a speech dialler fitted. Q: Can I still take out a maintenance contract if my alarm was installed by another alarm company? A: Yes, we can service and maintain any system, installed by any alarm company. |
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